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The TrilliumWest.com Privacy Policy

How We Collect Data On-Line

Thank you for visiting TrilliumWest.com. We are committed to protecting and safeguarding your privacy both on and off the Internet.

You are not required to share any personal information in order to navigate TrilliumWest.com. Our website is, however, designed to collect certain information for statistical purposes. For example, we may count the number of visitors to the different pages of our website to help make our site more useful to visitors. This information does not identify you personally. It simply informs us about the number of unique users to visit our website, what pages they have linked to, and how long they have stayed.

Our Privacy Policy follows the Ten Privacy Principles as outlined by the Personal Information Protection Act of Canada. We have developed our privacy policy in compliance with provincial and national regulations in order to ensure that all information you choose to share with us.

  • Accountability
  • Identifying Purposes
  • Consent
  • Limiting Collection
  • Limiting Use, Disclosure, and Retention
  • Accuracy
  • Safeguarding Customer Information
  • Openness
  • Customer Access
  • Handling Customer Suggestions and Complaints

ACCOUNTABILITY

We are responsible for maintaining and protecting the personal information under its control. Alan Mason has been identified as the Privacy Officer who is accountable for compliance with Provincial and National Privacy Protection Regulations.

IDENTIFYING PURPOSES

We will always identify the purpose of collecting any and all information before or at the time the information is collected.

CONSENT

You always remain in control of the information you provide to us. However, your decision to withhold particular details may limit our ability to provide you with superior customer service. We will not collect or retain any personal information without your knowledge and consent, except where required or permitted by law.

LIMITING COLLECTION

The personal information we collect will be limited to those details necessary for the purpose(s) identified by us.

LIMITING USE, DISCLOSURE AND RETENTION

We will only use your personal information for the purpose(s) originally outlined when it was collected, unless you have otherwise consented. We do not give or sell our customers' personal information. And personal information is only retained for the period of time required to fulfill the purpose for which it was originally collected.

ACCURACY

We make every reasonable effort to ensure the accuracy and completion of the Personal Information we collect, store, and use. Individuals wishing to access or correct the Personal Information we have about them should contact the Privacy Officer as detailed below.

SAFEGUARDING CUSTOMER INFORMATION

In order to protect your privacy, we have limited employee access to your personal information to those immediately involved in fulfilling the purposes for which your information was collected. At no time is your Personal Information made available to the public.

OPENNESS

We make a point of being open about our policies and procedures regarding the collection and use of our customers' Personal Information.

CUSTOMER ACCESS

Customers may contact us at any time to be informed of the existence, use, or disclosure of their Personal Information. Customers may verify the accuracy and completeness of their Personal Information, and request that it be amended or removed from our database.

HANDLING CUSTOMER SUGGESTIONS AND CONCERNS

Please direct any suggestions or concerns to our Privacy Officer.

TrilliumWest.com, Privacy Officer

e-mail: privacy@trilliumwest.com

Before we are able to provide you with information or to correct inaccuracies, we may ask you to provide details of the Information we have on file in order to verify your identity.

By sending us an e-mail message, you may be voluntarily sending us personal information such as your name, address, e-mail address, etc. We may retain such information for the purpose of responding to electronically submitted questions and comments. In order to protect your privacy, we have limited employee access to your personal information to those immediately involved in responding to customers' e-mails. As well, all employee computers are password protected to ensure security.

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